Q After entering payment information, the Microsoft Store purchase screen does not display correctly.
A We sincerely apologize for the inconvenience caused by the issue with the purchase screen. Could you please try using a different credit card to complete your purchase?
If the purchase cannot be completed even with another credit card, we would appreciate it if you could send us a screenshot that clearly shows the error displayed during the purchase process. (Contact Form)
We regret the inconvenience caused and appreciate your kind cooperation.