Devicerequired

(e.g., iPhone XS Max, Google Pixel 6a)

OS version How to check OS version
For iOS/iPadOS devices, click here
For Android devices, click here
For Windows devices, click here required

(e.g., iOS 16.1, Android 13)

ibisPaint version The version of ibisPaint is displayed on the title screen immediately after the application is launched.
required

Attachments

If you will send us a video How to record screen
For iOS/iPadOS devices, click here
For Android devices, click here
For Windows devices, click here
that shows the process where the bug occurs, or the artwork file How to output artwork files
(1)Select an artwork in My Gallery.
(2)Tap the Share menu and select ”ibisPaint Artwork (IPV)" to output the artwork file.
(3)Select the artwork file from “Choose file”.
in which we can confirm the abnormality, or a screenshot that shows error messages and abnormalities, it may increase the possibility of the issue to be resolved. In case there is a problem with a brush, please attach a brush QR code image. Click here to learn how to export brush QR codes.
＊You can attach files up to 100MB in MOV, MP4, PNG, JPEG, IPV, IPCFG formats.

UUID How to check UUID
(1)Tap the version number string (ver. X.X.X.X) on the app Title screen.
(2)The "Version Information" alert will appear and the app's UUID will be displayed.
(3)Select “Copy UUID” and paste it.

Please fill in if the problem is related to ibisPaint app.