Inquiry, Bug Report, Request

Announcement on the user support schedule during the long holiday season (Japan's Golden Week).

Our user support operations during the long holiday season will follow the schedule below.

28 Apr (Tue)  Regular business hours
29 Apr (Wed)  Closed
30 Apr (Thu)  Partially operated
1 May (Fri)  Partially operated
2 May (Sat)  Closed
3 May (Sun)  Closed
4 May (Mon)  Closed
5 May (Tue)  Closed
6 May (Wed)  Closed
7 May (Thu)  Regular business hours

We will resume addressing the inquiries from 7 May (Thu) but responses may take longer than usual. Hope for your understanding.


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If you will send us a video How to record screen
For iOS/iPadOS devices, click here
For Android devices, click here
For Windows devices, click here
 that shows the process where the bug occurs, or the artwork file How to output artwork files
(1)Select an artwork in My Gallery.
(2)Tap the Share menu and select hibisPaint Artwork (IPV)" to output the artwork file.
(3)Select the artwork file from gChoose fileh.
 in which we can confirm the abnormality, or a screenshot that shows error messages and abnormalities, it may increase the possibility of the issue to be resolved. In case there is a problem with a brush, please attach a brush QR code image. Click here to learn how to export brush QR codes.
–You can attach files up to 500MB in MOV, MP4, PNG, JPEG, IPV, IPCFG, PDF, DOCX, PPTX, XLSX, ZIP formats.

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