- FAQ
- ibisPaint
[ibisPaint]
[1]Recently known issues
- When merging two layers, the contents of the lower layer disappear.
- When using the Liquify Pen, the drawing is extremely distorted.
- After entering payment information, the Microsoft Store purchase screen does not display correctly.
[2]Frequently Viewed Questions
- How to get a refund.
- Prime features are not working
- I cannot upload my artwork.
- I get a “Communication Error” and cannot synchronize my artworks to the Cloud Storage
- I forgot my password.
- I cannot log in.
[3]Usage
- How do I save my drawings to my Mac/PC?
- How can I deselect to remove selected area in layer ?
- How do I use selection layer?
- I can't export illustration or movie
- Setting window appears when tapping upload button.
- I want to add the picture to my illustration.
- >>etc
[4]Functions
- I purchased Prime Membership subscription or Remove Ads Add-on, but the ads are not disappearing.
- What's the difference between ibisPaint and ibisPaint X?
- Pressure sensitivity doesn’t work.
- Vector Layer is added automaitcally by itself
- I would like to transfer or share my Prime Membership to another device
- What happens to my existing folders, artworks in them, and the order in which they are sorted after I cancel my Prime Membership?
- >>etc
[5]Digital stylus
- Compatibility between Apple Pencil and iPad models
- How do I use the iPen on the ibisPaint?
- I cannot zoom in/out the canvas with the iPen.
- A point of the iPen moves slightly.
- How do I use the Pogo Connect on the ibisPaint?
- How do I use the JaJa on the ibisPaint?
- >>etc
[6]Art works
- What happens to the artworks in the Cloud Storage after I cancel my Prime Membership?
-
What happens to the copyrights of artworks I draw with ibisPaint?
Could I post or sell my artworks? - When I changed my device to a new model and artworks saved in the cloud disappeared.
- The artworks I had saved in the cloud has disappeared.
- The color tones change when output with the animation function.
- I would like to save my artworks to Dropbox in a batch.
- >>etc
[7]Website
- I would like to delete my authenticated account for the online gallery.
- I want to delete an uploaded artwork
- What is the criterion for ranking?
- I cannot switch to another account and log in
- Why do I need X, Facebook, Apple Account or ibisAccount to download artworks.
- An artwork I have uploaded disappeared
- >>etc
[8]Bug
- App freezes or shuts down during drawing.
- On iOS/iPadOS 16 devices, an error message saying "Can't write data to the file." appears when creating a new canvas or editing existing artworks.
- When trying to add text using Text tool, the app freezes.
- When opening the Windows version app, an error message "Failed to prepare WebView: No such interface supported. (-2147467262)" appears.
- When I draw a line, it gets undone.
- I cannot restore my purchased rights.
- >>etc
[9]Others
- About the copyright and commercial use of artworks created using ibisPaint
- Is it ok to use the artwork created with ibisPaint for commercial use, distribution, or posting to other sites?
- Is it possible that I redistribute artwork used pictures from Material tool and stamp from Brush tool?
- Is it ok to redistribute an artwork created with the Prime fonts available for Prime members?
- The app crashes when importing an image.
- I want to cancel Prime Membership.
- >>etc
Please inquire about your problem here when it is not found.
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)[#]Product Guide
- FAQ
- ibisPaint