Q After entering payment information, the Microsoft Store purchase screen does not display correctly.

Q Scroll position resets to the top when returning to the list after closing an artwork

Q App freezes or shuts down during drawing.

Q The purchased Premium / ad-removal upgrade is not being applied, ads are still appearing, and premium features cannot be used.

Q How to get a refund.

Q I cannot upload my artwork to the Online Gallery.

Q I forgot my password.

Q I cannot log in.

Q How do I save my drawings to my Mac/PC?

Q How can I deselect to remove selected area in layer ?

Q How do I use selection layer?

Q I can't export illustration or movie

Q Setting window appears when tapping upload button.

Q I want to add the picture to my illustration.

Q What's the difference between ibisPaint and ibisPaint X? What is Premium Membership?

Q Pressure sensitivity doesn’t work.

Q Vector Layer is added automaitcally by itself

Q I would like to transfer or share my Premium Membership to another device

Q What happens to my existing folders, artworks in them, and the order in which they are sorted after I cancel my Premium Membership?

Q When I opened the app, the order of artworks was changed.


Q Compatibility between Apple Pencil and iPad models

Q How do I use the iPen on the ibisPaint?

Q I cannot zoom in/out the canvas with the iPen.

Q A point of the iPen moves slightly.

Q How do I use the Pogo Connect on the ibisPaint?

Q How do I use the JaJa on the ibisPaint?

Q What happens to the artworks in the Cloud Storage after I cancel my Premium Membership?

Q What happens to the copyrights of artworks I draw with ibisPaint?
Could I post or sell my artworks?

Q Cloud artworks are not displayed after changing devices

Q The artworks I've saved to the Сloud Storage disappeared

Q The color tones change when output with the animation function.

Q I would like to save my artworks to Dropbox in one go.

Q I would like to delete my authenticated account for the online gallery.

Q I want to delete an uploaded artwork

Q What is the criterion for ranking?

Q I cannot switch to another account and log in

Q Why do I need　X, Facebook, Apple Account or ibisAccount to download artworks.

Q An artwork I have uploaded disappeared

Q On iOS/iPadOS 16 devices, an error message saying "Can't write data to the file." appears when creating a new canvas or editing existing artworks.

Q When trying to add text using Text tool, the app freezes.

Q When opening the Windows version app, an error message "Failed to prepare WebView: No such interface supported. (-2147467262)" appears.

Q When I draw a line, it gets undone.

Q In ibisPaint for Android, when starting the application, the error message "License authorization failed. Error Code: X" is displayed.

Q Purchase of Pro Upgrade got reset in the Windows version

Q When merging two layers, the contents of the lower layer disappear.

Q Regarding the Issue Where the ibisPaint app Cannot Be Launched from the Home Screen Icon on Android Devices

Q About the copyright and commercial use of artworks created using ibisPaint

Q Is it ok to use the artwork created with ibisPaint for commercial use, distribution, or posting to other sites?

Q Is it possible that I redistribute artwork used pictures from Material tool and stamp from Brush tool?

Q Is it ok to redistribute an artwork created with the Premium fonts available for Premium Members?

Q The app crashes when importing an image.

Q I want to cancel Premium Membership