A Please review the applicable section below according to your question.

1. I do not know how to apply a Promo Code
   
   • Please refer to the appropriate page below for instructions on how to apply a Promo Code.
     
     • For iPhone, iPad, or Mac
       https://ibispaint.com/lecture/index.jsp?no=189#heading-4-1
     • For Android or Windows
       https://ibispaint.com/lecture/index.jsp?no=189#heading-4-2


2. I would like to check the details, expiration date, or maximum number of devices for an applied Promo Code
   
   • Please refer to the appropriate page below for detailed instructions.
     
     • For iPhone, iPad, or Mac
       https://ibispaint.com/lecture/index.jsp?no=189#heading-6-5
     • For Android or Windows
       https://ibispaint.com/lecture/index.jsp?no=189#heading-6-8


3. Features that were available through a Promo Code are no longer available
   
   • The Promo Code may have expired.
     
   • Please check the expiration date by following the instructions in “2. I would like to check the details, expiration date, or maximum number of devices for an applied Promo Code” above.
     


4. I would like to unlink a linked device
   
   • Please refer to the appropriate page below for instructions on how to unlink a device.
     
     • For iPhone, iPad, or Mac
       https://ibispaint.com/lecture/index.jsp?no=189#heading-6-6
     • For Android or Windows
       https://ibispaint.com/lecture/index.jsp?no=189#heading-6-9


5. I would like to link a previously unlinked device again
   
   • Please refer to the following page for instructions on how to link a previously unlinked device again.
     https://ibispaint.com/lecture/index.jsp?no=189#heading-5-10


6. I am asked to sign in again after signing in on the Promo Code entry page
   
   • Please refer to the following FAQ page.
     https://ssl.ibis.ne.jp/faq/11/ibisPaintforiPad/q/163/

If the issue is not resolved after reviewing the information above

Please provide or attach the following information in the inquiry form and contact us here.

• A screenshot of the “Promo Code Details” screen, which can be opened by selecting the pencil icon displayed on the right
  
  • Please refer to the appropriate page below for instructions on how to access this screen.
    
    • For iPhone, iPad, or Mac
      https://ibispaint.com/lecture/index.jsp?no=189#heading-6-5
    • For Android or Windows
      https://ibispaint.com/lecture/index.jsp?no=189#heading-6-8


• A screen recording showing the steps performed before the issue occurs
  
  • Please record the entire sequence of steps leading up to the issue and send the recording to us.
    
  • Please refer to the appropriate page below for instructions on how to record your screen.
    
    • iOS/iPadOS
      https://support.apple.com/HT207935
    • Android
      https://support.google.com/android/answer/9075928
    • Windows
      https://support.microsoft.com/windows/2f477001-54d4-1276-9144-b0416a307f3c