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[#]Product Guide

Q.
Time-lapse video is incorrect. The picture turned white.


A.
The vector file may be broken.
We may be able to restore your vector file. Please contact us.

Please attach the IPV file of the damaged artwork to the “Attachments” field of your inquiry and send it to us.

How to output artwork files:
1. Select the artwork on My Gallery screen.
2. Tap the Share button.
3. Select "ibisPaint Artwork (IPV)".
4. Select your email app.

Was the problem solved?

 It is solved.
 It is not solved. I inquire about it.


[*]Category's Question List
[0]Product FAQ Top
[#]Product Guide


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