Q App freezes or shuts down during drawing.

Q On iOS/iPadOS 16 devices, an error message saying "Can't write data to the file." appears when creating a new canvas or editing existing artworks.

Q When trying to add text using Text tool, the app freezes.

Q When opening the Windows version app, an error message "Failed to prepare WebView: No such interface supported. (-2147467262)" appears.

Q When I draw a line, it gets undone.

Q I cannot restore my purchased rights.

Q In ibisPaint for Android, when starting the application, the error message "License authorization failed. Error Code: X" is displayed.

Q Purchases of Pro Add-on have been reset on the Windows version.

Q I cannot purchase Pro add-on on the Windows version.

Q I cannot log in with X.

Q Error Code 408

Q I get an error message “Could not access Photo library".

Q Even if I turn off the text outline or change the color, the white outline remains attached.


Q When I zoom in on a artwork, the square box appear to spread over the entire artwork.

Q Cloud storage capacity is increasing on one device only and not the other. (Sync error 101)

Q Stylus pen is not responding.

Q App crashes when uploading.

Q “Failed to upload vector file” was shown.

Q I get an error message “token is invalid.” or “token is expired”.


Q “Cannnot allocate memory” was shown when I upload the movie.

Q Noise is occurred when using the Text tool.

Q I am unable to close the advertisement.