Q The app runs slowly, the screen freezes, or the app crashes.
(e.g., while drawing, importing an image, using the Blur tool, adding text, or viewing My Gallery)

Q The purchased Premium / ad-removal upgrade is not being applied, ads are still appearing, and premium features cannot be used.

Q How to get a refund.

Q I cannot upload my artwork to the Online Gallery.

Q I forgot my password.

Q I cannot log in.

Q A loud high‑pitched noise occurs when I connect earphones while using ibisPaint.